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How to Find and Use Your Online Banking KeyBank Login

KeyBank has almost 200 years of history behind it. It stands as one of the banks to be reckoned with in America. Originally founded in Albany, the bank holds nearly $150 billion in assets. Besides, it serves a community that includes over 1,000 branches. Likewise, Keybank has 1,400 ATMs spread out across 16 different states. To get the best of it,  you will need to know How to Find and Use Your Online Banking KeyBank Login tips.

KeyBank Login

However, If you are a KeyBank account holder, knowing how to access your account online should be one of your top priorities. By the same token, it can help give you a seamless and stress-free banking experience from wherever you are.

Firstly, let’s start by showing you how to log into your KeyBank online account.

How to Log In to Your KeyBank Account From a Computer

You can access your KeyBank online account via a computer easily. To do this:

  • Visit the KeyBank homepage
  • Tap in the option that reads “Secure Sign On” on the right wing of the page.
  • Key in your User ID and tap on the “Continue” link.
  • Fill out your password and tap on “Continue”.

How to Log In to Your KeyBank Account From a Mobile Phone or Tablet

Now you can make mobile deposits and payments using the KeyBank app. It’s easy, secure, and fast.

  • Visit the Apple Store or Google Play Store to download the app depending on your device specification.
  • Click open the app
  • Key in your User ID and Password once the prompt comes on.

How to Recover a Forgotten User ID or Password

You will not be able to log into your KeyBank online account without your login details. Yes, it is that important. So if you have forgotten either your username or password, here are steps you can use to recover them:

  • Firstly, Visit the KeyBank homepage
  • Tap on the “Secure Sign On” on the right-wing of the page.
  • On the next page you are redirected to, click on the link for “Forgot User ID or Password?”.
  • Also, Choose whether or not you need your User ID or Password.

If you want to recover your User ID:

  • Select personal or business based on the type of account you are operating.
  • You will also need your Social Security number.

If you want to recover your password:

  • On the forgot password page, change the option for personal or business which applies to you.
  • You will also need your User ID and Social Security number.

How To View Your KeyBank Statement Information

After signing up for online banking, you would have the access to log in and view your statements any time you want. To do this:

  • Just choose “Statements” at the top of the screen.
  • You’ll get an email once a new statement is available and even up to seven years’ worth of statements online.

Contacting KeyBank If You Have Issues With Your Account

KeyBank has made its portals and office accessible via various mediums. Customers can find links to most of these contact options by visiting the “Customer Service Center” on the KeyBank website. To do this:

  • Firstly, Visit the KeyBank homepage
  • Tap on the “Customer Service” option
  • Also, Click on “Customer Service Center”.
  • Lastly, As the page opens, you’ll find information on several different ways of reaching out to KeyBank.

Via Phone

  • Call 800-539-2968 (1-800-KEY2YOU)
  • If you are using a TDD/TTY device, then you should call 800-539-8336.

Live Chat:

Can I reach the support through chat? Yes of course! The chat support team are:

  • Firstly, Available Monday through Friday, 7:00 a.m. to midnight.
  • Saturday through Sunday, 8:00 a.m. to 9 p.m.

If you would rather visit a KeyBank branch, you can do so in person to ask your questions during business hours.

What Are the Benefits of Online Banking?

By opting for online banking, you’ll be saving yourself the stress of doing banking the hard way. You can simplify the banking process for yourself by banking from the comfort of your home.

Yes, you heard right. You can carry out all your banking transactions from your device without leaving your home or office. Yes, it’s that convenient!!!

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What do I need to enroll in online banking?

These are a few requirements needed for you to enroll in online banking. Keep reading, I am going to show you.

  1. You need a valid email account: You must have an active email account. Do you know why you need an email account? If you don’t know I will tell you. It is used for security purposes and also, to give up-date about your account information. Moreover, you are advised to have an email account.
  2. You must have an account number: An account number is very essential for signing up for an online account. You need an account for your transaction. If you don’t have one? Go to the nearest bank and sign up.
  3. A security password is needed/ tax ID

Why am I unable to bring up the sign-on or enrollment page for online banking?

It is due to some issues.  That is why you can’t see the enroll page. I am going to show you how you can see the enrollment page.

  1. You must have the following browser like Firefox 83, chrome 80, safari 18
  2. you must accept cookies
  3. enable the javascript

If this entire requirement is met and you can’t see the enroll page, try and use another browser or update your browser. Furthermore, you can still contact the bank call 1-800-539-1539.

I am locked out of online and mobile banking. How do I access my account?

There is a way you can unlock your online banking account. Moreover, just go online and unlock it.

What should I do I’m trouble unlocking my account online?

Most of the time when trying to unlock an account, it seems impossible. Don’t worry I will tell you the way you can do that. Also, you can do that using your phone to unlock it by verify your identity and unlock your account. Moreover, you can still contact us at 1-800-KEY2YOU (539-2968)

I received an email alert that my password change but I didn’t change it. What do I do?

Have any issues concerning please do not hesitate to call this line at 1-800-539-1539 for more guide

Why is the amount in “pending activity” in online banking higher than the amount I signed for when using my debit card?

Some companies, like hotels, car rentals, and restaurants, maybe estimate your final bills or add and request authorization for a higher amount, the authorization will remove your available balance until the final transaction from the company is processed. Also, take about 2-3 days.

 Can I use online banking to set up an alert to notify me about account activity?

The answer to the question is yes, you can receive specific email and mobile alerts for your account from the summary page online.

Why did I get locked out of online banking?

Firstly, for security purposes. You can be lockout from the following

  • Unable to authenticate yourself d
  • fail password check
  •  fail to answer some security questions correctly

Which devices support the key bank mobile app?

KeyBank mobile app work on the following devices; iPhone, iPad, iPod, of ios11 and above.

Also, Android phones running is OS 6.0 and above.

Which desktop system supports online banking?

If you are using a desktop or laptop to sign in to your account. Moreover, you need a desktop of window 6 at the latest. There others like macOS 11 Chrome OS 75.

Are you thinking about the browser you will use? Online banking support safari 11, chromo 80, Microsoft edge 18 and alongside with newer versions e.t.c.

Why do I keep getting automatically logged off?

Maybe your browser setting may have some issues with online banking. Please make sure your browser meets the technical requirement for online banking

Set to accept cookies

Enable your JavaScript

Why can I no longer access the KeyBank mobile app using my fingerprint, face ID, pin

I believe your device is either jailbroken (app iOS) or rooted (Android), putting you at risk. Moreover, if your devices got stolen or lost someone can easily access your KeyBank account and your personal information.

For security reasons, we needed to disable these features.

What is a “jailbroken” or “rooted” device?

It means somebody changing the normal setting on your devices to remove the restriction set by the manufacturer.

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I-phone is called jail broken while the Android is called rooting. Furthermore, once your phone is rooted or jail broken you don’t have access to download anything from our app store.

Is online banking secure?

Once you sign up for online banking your information is secured. KeyBank plays a good role to keep your information secured.

How can I get a holistic view of my finances?

The Key bank has made it easier for you to get your full financial details. Also, you can link your account tile to all your accounts, even non-Key bank accounts.

Can I view my personal and business accounts online at the same time?

The answer to that question is yes if you are a sole proprietor using TIN or SSN for both business and personal accounts.  Contact customer service at 1-800-539-1539 for more information.

What information is available on credit cards in online banking?

  • Account alerts
  • free access to your FICO score
  • account balance information, due date, and payment
  • request a balance transfer for a lower interest rate
  • Online credit card statements.

For more information please call the online banking line 1-800-539-1539.

Should I keep a ledger if I use online banking?

Online banking is the best way to view your KeyBank account and perform many activities. However, the transaction balance may not reflect your available balance and should not be used when a further transaction. The displayed balance will not be including outstanding checks or pending activity.

I don’t see my current statement in online banking. How can I get it to appear?

Please don’t skip the following step;

  • Firstly, to view your statement,
  • Also, Do you have adobe acrobat installed on your desktop or laptop? If not, download a free version on your system.
  • Open you’re AAR, to be sure to open the document with protected mode disabled, in order to view your statement.
  • Lastly, when the statement appears in a new browser, please check if the statement window is behind the online banking window

Can I see an image of my checks in online banking?

Checks you have written:

In online and mobile banking, you can view images of checks you have written once they have cleared from the file record

Checks you have deposited

You cannot see an image of checks that you have deposited, however, you can see the dates and amounts of those deposits.

Why can’t I receive account details via text banking to anyone?

Technologies to help our clients manage their money- easily and conveniently- whether you at home or anywhere.

What you can do to access your account information digitally.

Go mobile: make deposits, monitor transactions, check balances, make payments, and receive alerts with your mobile phone.

Bank online: sign on to online banking 24/7 you can pay your bills, transfer money, make deposits.

Learn more: most of us are not familiar with all the great digital banking tools and resources available for you.

What kind of non- KeyBank accounts can I link? Is there a maximum number?

There is no maximum number of accounts you can link. Both non-KeyBank and KeyBank.

What can I do with my linked account?

you can view all your linked accounts online and mobile baking.

How often is the information updated for linked accounts?

Is the account link through the linked account the same as the accounts I set up for external transfer and bill pay?

You can only view the balance from the account linked to the account tile.

Is the account linked through the linked account tile the same as the accounts I set up for external transfer and bill pay?

There are many separate account listings. Moreover, you can view your account in the linked account tile.

How do I close or delete a linked account?

You have the ability to choose or close your account under the manage button. Closing account will stop updating of balance and transaction. While deleting the account stop updating information and it completely removes all balance and transaction file records.

If I change my credential at my non –key bank financial institution, how do I make sure they are changed here so my balance is updated?

I will tell you how to change your credential. Click the “manage account” button within the linked account tile. the link gives you access to change your credentials.

Can I link more accounts later?

Yes, you can do that I am going to show you how to link more accounts. Simply select “+ link more account”

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How do I know my linked non –KeyBank account credential will stay secure?

Thanks to technology, no one has the access to your personal information or funds.

How many institutions do you support when it comes to linking a non- KeyBank account?

They support more than 12,000.

What if I don’t see my institution on the list?

You can use the search bar to find it. Moreover, you can contact their support team to call the bank.


Mondays-Fridays, 7:00 a.m. Midnight ET

Saturdays- Sundays, 8; 00 a.m – 9:00 p.m ET

For clients using a TTD/TTY device 1-800-539-8336

If I use bill pay, will my payment be guaranteed by my due date?

KeyBank offers a bill pay guarantee. They make sure your payment is received correctly and on time.

Electronic payment at last 2business days before the due date.

Check payment at least 4 business days before the due date.

Why can’t I see or edit my payee’s address and phone number?

You cannot see or edit the address and phone number for a payee, KeyBank has a link with that payee and keeps information updated to you.

Can I make multiple payments at once?

Yes, you can, sign in to online banking and within bill pay, then follow the prompts.

Can I edit or delete a pending payment or transfer in online banking?

Yes, in online banking upcoming activity is displayed on your account page .choose payment to edit or delete

You can make transfers in KeyBank online and mobile banking.  I will show how to make transactions for an online and mobile banking app.

How do I transfer funds between my key bank account?

You can make transfers from KeyBank online and mobile banking the same day between your accounts. I will show how to do that

For online banking

  • Firstly, the account you want to transfer from
  • the transfer money icon
  • Also, the account you want to transfer to
  • Lastly, then, make your transfer

For mobile app banking

  • Firstly, transfer icon
  • the account you want to transfer from
  • the account you want to transfer to
  • Then, make the transfer.

Can I pay my credit card, loan, or line of credit online from a non –key bank account?

Yes, you can, make the payment action button on the account detail page. payment from other financial institutions may take a few days to process.

How do I transfer funds to or from another bank?

You need to have an account first. You need to add an account. Once your account is added and confirmed. It can now be used for transfers.

  • Sign on to online banking, and select your account. Then, click on the transfer icon. Select the account you want to use to transfer money. Enter the amount, and accept the term and conditions.
  • In mobile banking, you will need to select the transfer icon from the action button menu and make your transfer.

When will my fund be available?

When you make a deposit, you can be able to track its process online and through mobile banking

  • Deposits made by 11 pm EST will be ready the next business day.

What should I do with my check after I deposit it?

Keep your check for 14 days after you have made a deposit then you can now destroy it.

Is there a limit on using mobile check deposits?

There is always a limit on how much you can deposit in 30 days. Moreover, if you exceed that limit you will wait for the next 30 days before you make another deposit.

Both checking and saving accounts have it limit is $7,500 and $10,000 respectively.

Are there any fees associated with using mobile check deposits?

There are no fee charges using mobile banking.

What personal financial management (PFM) software does KeyBank support?

You can connect directly to KeyBank to download accounts and transactions, pays bills, and transfer funds.

What do I need to enroll in quicken or QuickBooks?

Before you enroll in these services you must follow the step for online banking rules on your software. These can be done by phone. Moreover, you need your security number to activate the account.

Why can I no longer download my credit card transaction into my software?

Go to the app store and download credit card transactions. Then, sign on to KeyBank online banking and choose download transaction.

Note: QuickBooks download for credit card information is not always available all the time.

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