When streaming Disney plus, you might have experienced some errors, these errors are called Disney plus Errors.
These errors are more tenacious in the US compared to other countries.
However, the developed team of Disney plus is on the issue, trying to fix these issues to improve the user experience while streaming Disney plus.
Hence, we have some info that will guide and help you when you experience these issues while streaming Disney plus.
Disney plus Troubleshooting
When you experience an error while streaming on Disney Plus, the first thing to do is troubleshoot.
This is done to find the reason behind the error, this can include checking your internet download speed since if the speed is slower than 5 Mbps.
Hence, if your internet download speed is less than 5Mbps, then this can be creating issues.
However, if the issue is from your internet speed, you will have to disconnect your mobile or Wi-Fi from the device in use.
After about 30 to 60 seconds, you can now reconnect it.
On the other hand, try resetting your Wi-Fi modem or just sign out of Disney plus from all devices and sign in again.
Hence for more info visit Disney plus official website via https://disneyplus.com/
On their official page, you can reach out to their chat support.
Error Codes You Should Know About
Below are some Disney errors and what you should know about them:
Disney plus Error 83: Device Compatibility Issue
When you try to stream on Disney plus and see Error 83, know that the issue is on your device compatibility.
How to Fix Disney plus Error Code 83?
- Power off your streaming device and switch it on again.
- Check your device’s compatibility with Disney plus.
- Go to your device’s settings and check for any updates through your firmware settings.
- If you are using the Disney Plus app, try to delete and reinstall it from the app store of your device
- Try to log in using the same details on another compatible device.
- If nothing works, refer to the Disney plus support via https://help.disneyplus.com/
- Or you can also refer to other platforms like Reddit to find out if other subscribers are facing the same issue.
However, if you are not sure about your device compatibility, here is a quick look at the devices that support Disney Plus:
| DEVICE | COMPATIBILITY DETAILS |
| Smartphones, Tablets & Mobiles | · iOS 10 and above
· iPad 10 above · Android mobile 4.4.4 · Mobile web |
| Browsers on Computers or Laptops | · Google Chrome v 75 and above
· Safari v 11 and above · Microsoft Edge v 79 and above · Mozilla Firefox · Mac OS 10.2 and above · Opera · UR Browser |
| Other Devices including Smart TVs, gaming consoles & casting devices | · Apple TV OS 11 and above (Gen 4 and above)
· Android TV OS 7 and above · Other Smart TVs including Samsung Smart TV, VIZIO Smart TV, LG Smart TV, and Sony Smart TV · Google Chrome cast Firmware 1.43 and above (Gen 2 and above) · PS4, PS5 · Xbox · Fire TV & Firestick device · Roku TV & Roku device |
Disney plus Error 42: Service Issue
Error 42 is another common error on Disney plus. It implies that there is a fault from the Disney plus service.
It could be due to a server issue or a problem with your internet.
This problem is often frequent, though Disney plus is still trying to fix this issue.
How to Fix Disney plus Error Code 42?
- Check your internet speed by running an internet speed test (5 Mbps and the above rate is good to go!)
- Re-login to check if Disney Plus works.
- Reset your Wi-Fi modem by plugging it off for a few minutes. Make sure the Airplane mode is off.
- Check for any updates for either your device or your Wi-Fi router.
- Check the DNS from your Wi-Fi router settings, and change them to either Cloudflare, Google, or OpenDNS.
- Another thing that you can do is clear the browser cache of your web browser.
- Lastly, disconnect any other devices (like video game consoles) from your Wi-Fi that are consuming a lot of bandwidth.
Disney plus Error 73: Content Availability Issue
This error is due to location and availability, it implies that Disney plus is not available in that particular location.
How to Fix Disney plus Error Code 73?
- Do some research and see if the title of the content is available in your country (you can do that by searching it on Disney Plus.)
- Restart your Wi-Fi router.
- If you are using a mobile, reset your mobile network connection.
- Check your IP address with an IP address lookup tool to find out where exactly you are browsing from the browser plugin.
- If it appears that your browsing location is different from your current location, for example; if a VPN is switched on, close it as location settings may be causing this error!
- If the change of location is not due to the VPN app, reset your location settings.
Disney plus Error 24: Login or Connection Problem
This error is similar to Error 43, it can be due to a slow internet connection, a problem with the HDMI cable, a problem with the streaming device, or the Disney plus app itself.
How to Fix Disney plus Error Code 24?
- First, try to refresh and reload the video.
- Restart the device you are streaming on
- Delete the Disney Plus app and re-install it to see if Disney plus app runs smoothly.
- There may be a Disney Plus server issue or server error; check for the downtime of Disney Plus servers.
- Try to log in to Disney+ from a different device.
- If the error still persists, check your billing details.
Disney plus Error 43: Login or Internet connectivity issue
It occurs when you have a terrible internet connection or the particular content has been taken off from Disney Plus.
How to Fix Disney plus Error Code 43?
- Reset your network connection settings.
- Restart your streaming device.
- Log off and log back into Disney Plus.
- Check the downtime schedule for Disney plus.
Disney plus Error 39: Streaming on Unsupported Devices
This error is due to unsupported devices. This Error Code is often for Xbox one users.
However to avoid this error try to access Disney plus on a supported device.
How to Fix Disney plus Error Code 39?
- Ensure that there isn’t any concurrent streaming on any other device.
- However, if there is, it’s best to close Disney Plus on that device.
- Another quick fix is to change the HDMI port of the TV/monitor which is connected to your Xbox.
However, here is a quick look at the devices that support Disney Plus:
| DEVICE | COMPATIBILITY DETAILS |
| Smartphones, Tablets & Mobiles | · iOS 10 and above
· iPad 10 above · Android mobile 4.4.4 · Mobile web |
| Browsers on Computers or Laptops | · Google Chrome v 75 and above
· Safari v 11 and above · Microsoft Edge v 79 and above · Mozilla Firefox · Mac OS 10.2 and above · Opera · UR Browser |
| Other Devices including Smart TVs, gaming consoles & casting devices | · Apple TV OS 11 and above (Gen 4 and above)
· Android TV OS 7 and above · Other Smart TVs including Samsung Smart TV, VIZIO Smart TV, LG Smart TV, and Sony Smart TV · Google Chrome cast Firmware 1.43 and above (Gen 2 and above) · PS4, PS5 · Xbox · Fire TV & Firestick device · Roku TV & Roku device |
Disney plus Error 14: Login Issues
This error is due to several issues such as; a wrong email or password, an inactive account, a corrupted cache, a temporary bug, or an account running on too many devices.
When you experience this error all you have to do is to;
- Make sure you enter the correct login details
- If this error is due to an inactive account, make sure you activate your account.
- You can also solve this issue by clearing cookies and cache data.
However, you can clear cookies and caches by:
- Going to your settings on your browser and clearing the data
- Or going to Disney plus app and clearing caches on your phone
- You can also try reinstalling the Disney plus app
Other Disney plus Error Codes and Their Fixes
| Disney plus Error Codes | Causes of Errors | How to fix errors |
| Error Code 4 | Unsettled Payment issue | Verify that the card hasn’t past its expiration date.
However, check if it isn’t from a country where Disney plus is not available |
| Error Code 9 | A payment or login problem | Make sure you’ve entered your correct login details and payment/billing details. |
| Error Code 11 | Problem with the availability of content | Turn off the VPN, or double-check if the content is available |
| Error Code 13 | Concurrent device connection limit exceeded | Delete Disney Plus on the devices you don’t use, change your login password, and delete any downloads you don’t need. |
| Error Code 22 | Geo-blocked content | Check if the service is accessible in that region
Turn off the VPN, reset location or sign out of Kids mode. |
| Error Code 25 | Disney plus Internal error issue | Restart your Disney Plus online web browser player, log out and log back in, and contact customer care. |
| Error Code 30 | An issue with the device’s registration | Check to see if the device is compatible with Disney plus, log out and sign back in again on your streaming device. |
| Error Code 31 | Location mismatch | Set your location services to On, turn off your VPN, and reset the location settings. |
| Error Code 32 | Login details issue | Check payment/billing info, change your password, and then log out and in again. |
| Error Code 35 | Geo-blocked content | Check if the service is accessible in that region, turn off the VPN, reset the location, or sign out of Kids mode. |
| Error Code 36 | Geo-blocked content | Check if the service is accessible in that region, turn off the VPN, reset location, or sign out of Kids mode. |
| Error Code 38 | Device clock settings | Make sure your device’s clock setting is set to “automatic” or in sync with the world clock. |
| Error Code 41 | Content not available on Disney+ servers | Try clearing your cache, reinstall Disney plus app or check if the content is taken off by Disney Plus. |
| Error Code 76 | Disney plus server congested | Delete the app and reinstall it; log out of the app and sign back in; restart your Wi-Fi router. |
| Error Code 86 | Account may be blocked, or the terms of service may be violated | Verify that the account holder is at least 18 years old, turn off the VPN, switch on your location settings, and contact customer service. |
| Error Code 87 | Login credentials issue | Sign out and log in again to your account, verify payment/billing information, and change your password if necessary. |
Forgot Disney plus email
If you’ve forgotten the email you used while signing up on Disney plus, then this article is for you.
We will be giving you easy tips to help you rectify the issue, hence follow these steps below to change your Disney plus email:
- Launch your Disney plus app or sign in to Disney plus website via https://disneyplus.com/
- Select your Profile icon, and tap on Account.
- In the “Account” menu, select the Edit button next to your current email address then click on change or select the pencil icon
- Note: Disney+ will ask you to input a six-digit code sent to your existing email address.
- Check your inbox for the code, then type it into the box provided before selecting “Continue” to proceed.
- In the “Change Email” box, type the new account email address that you wish to use.
- Select the “Save” button to change your email address.
- Once you’ve verified your email, you’ll need to use your new email address to sign in to your Disney+ account.
Reference Link
https://www.minitool.com/news/disney-plus-error-code-39.html
FREQUENTLY ASKED QUESTIONS (FAQs)
Why does Disney Plus keep having issues?
Issues on Disney Plus come up due to underlying issues.
What is Disney plus Error 42?
Error 42 implies that there is a problem connecting to the Disney Plus service, it could arise either due to the server issue or if there is a problem with your internet connection.
What is Error 83 on Disney Plus?
Error 83 arises when Disney Plus thinks that your device is incompatible with the app.
What is Error 14 on Disney Plus?
Error 14 comes up when you are not able to log in to your Disney Plus due to several reasons including wrong email or password, inactive account, corrupted cache, temporary bugs, and the account running on too many devices.
What is Error 73 on Disney Plus?
It shows that either Disney Plus or a particular content is not accessible in your area or you are accessing Disney Plus using a VPN.
Why my Disney Plus is Not Working?
Disney Plus may not work for several reasons, but most of the issues are related to internet connection or problems related to the account.
However, you can solve this issue by reconnecting or re-logging.
How do I clear the cache of my Disney Plus?
Follow the steps below to clear the cache of your Disney Plus:
- Navigate to Settings.
- Go to Apps.
- Select “Disney plus” and then “Storage.”
- Press “Clear cache.”