Austin Utilities Login, Bill Payment & Customer Support Information

Here, we will be showing you, how to log into your Austin Utilities account and the bill payment options available. We will also show you how to set up Auto Pay, as well as how to cancel account. Furthermore, we will be giving you other helpful tools needed for your account.

Austin Utilities Login

To log into Austin Utilities online account, you have to visit the company’s website. On the website, you’ll be able to access all the features and also create an account with them if you wish to. However, to be able to log in, you must first have an account with the company.

To login:

  • Simply launch a functional web browser and visit the Austin Utilities login page.
  • Provide your email ID and phone number
  • Type in other required details, to confirm your information.

If you don’t already have an account with them before now, you can create one.


Austin Utilities Bill Payment

The company has provided an online bill payment facility where all its users can make periodic bill payments. It also offers several different methods of paying bills. Customers can pay their bill online at Austin Utilities website, mail their payment to the processing center, or better still pay in person at any authorized location. Customers are also offered the option of setting up automatic payments online and making alternative arrangements. This will help them in making prompt payments and not miss out on making their payments. On the other hand, customers who want to cancel account, can do so and contact customer service.

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Here, we bring you the information you need to make your payment in any way you want to:


If you want to pay using the online portal, you can log into your account and pay at:

By Mail

To pay by mail, you can mail your check to 301 W 2nd St Austin, TX 78701. However, before you send the payment, it would be wise to call the customer service number 512-974-2000 to reconfirm.

By Phone

To pay using the automated system, the phone number to call is 512-974-2000

In Person

If you would rather make your payment in person, you can make payment at any of the nationwide customer service centers.

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Online Login

Customer Service



Austin Utilities Customer Support

The customer support team has been organize to offer customers prompt response and to offer assistance to their issues. Thus, when you contact the customer support team, the average waiting time is 9 minutes.

Here we bring you the best medium of reaching out to the Austin Utilities customer support:

Phone Numbers

  • 512-974-2000 (Contact)
  • 512-494-9400 (Support)

Email Address


  • 301 W 2nd St Austin, TX 78701 (Headquarters)
  • 721 Barton Springs Rd Austin, TX 78704 (Customer Care)
  • Po Box 2267 Austin, TX 78783 (Make a Payment)


Austin Utilities Opening Hours

Here is a chart of the day-to-day opening and closing hours of the company:

Monday – 9:00 AM to 5:00 PM

Tuesday  – 9:00 AM to 5:00 PM

Wednesday – 9:00 AM to 5:00 PM

Thursday  –  9:00 AM to 5:00 PM

Friday        – 9:00 AM to 5:00 PM

Saturday   – 9:00 AM to 12:00 PM

Sunday        Closed


More Information

Name – Austin Utilities

Also Known as – Utilities Services for City of Austin

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Social Media – Facebook, Twitter and Wikipedia

Website –

Services Offered – Electric, Water & Sewer, and Waste & Recycling

Categories Utilities


Questions and Answers

How can I log into my account?

You can easily log into your account by using the login steps outlined above.

Does it offer an online bill payment facility?

Yes, the company offers an online facility. Here, credit cards, debit cards and internet banking payments are accepted.

Where is the headquarters located at?

The company’s headquarters is located at: 301 W 2nd St Austin, TX 78701.

How can I contact customer support in case of any issues?

You can call the following numbers to contact the customer support team:

  • 512-974-2000
  • 512-494-9400
  • 512-494-9400

You can alternatively email them at:

Does it have any social media page?

Yes, the company has profile(s) on the following platforms:

  • Facebook
  • Twitter
  • Wikipedia

Now you have all the information you need about Austin Utilities. We believe that for whatever issues you may be facing, you now know the right channel to get it fixed.