With Spectrum TV, you to stream live TV and watch on-demand amazing content without extra cost from your mobile device. The spectrum TV app aid your access to Spectrum TV. It also serves as a remote when you misplace your TV clicker.
The spectrum TV app enables you to stream channels from the spectrum plan on your mobile devices. But, there is no offline viewing. Also, you can schedule recordings, tune into a DVR, search for content, and many more.
However, like other TV apps, Spectrum users also face certain errors when they use the app, one of which is the Spectrum DGE-1001 error.
Why does the error dge-1001 error occur on Spectrum?
You may want to ask, what is error dge-1001 error? How can I fix it? Don’t wait a minute longer! Check the answer below.
DGE 1001 is a generic error that denotes an issue with your network. It is an error that is peculiar to the Android platform.
How to fix Spectrum error DGE-1001
If you happen to come across error dge-1001 error, use the guide to fix it.
#1. Check your internet connection
A strong internet connection is needed if you want to stream or play videos on your Spectrum TV app. Hence, check your internet connection before streaming. You can restart your router if the app is not working on the same network.
Also, you can try it out on another internet connection or WiFi.
Restart your app
If your internet connection is strong enough but the app still fails to connect, it could be that the app has drained more cache memory because it has run for a while.
You can try restarting the app to fix the error. All you need to do is exit the app from the home screen and then reopen it again. Alternatively, you can stop the app using the guide below.
- Click on Settings and then Apps
- Search and select Spectrum App
- Click on Force Stop
- Then, go to the app again on the home screen
- Launch it again
This method will stop all the app processes, which include the foreground and background processes. It refreshes to connect better.
Switch between mobile data and Wi-Fi
The error is due to a network issue. You can consider switching between mobile data and Wi-Fi. Below is how to get it done.
- Select Settings
- Click on Wireless & Networks or Connections based on your device
- Switch mobile data off and Wi-Fi on
Check if it worked, if not, go back and switch mobile data on or Wi-Fi off and check again.
Check your preferred network type
If you are making use of mobile devices, the spectrum TV app can only work on a 3G or 4G connection. Hence, if you are using a 2G network, it won’t work because it will be too slow and cannot stream HD videos.
To confirm whether your preferred network is either 3G or 4G, use the guide below:
- Go to Settings
- Select Wireless and Networks
- Open Cellular Networks
- Then, click on your Preferred Network type
Select either 3G or 4G (LTE/HSPA) from the list. Go back to the app and check if the issue is fixed.
Clear Cache Files And Cookies
Your spectrum TV app may not be working because of too many cache files and cookies. To fix it, you have to clear it out. Go to Spectrum app storage, you will see the clear cache option, click on it to clear it out.
Another reason why you may be experiencing this error is because of the VPN tool. The best thing to do is to disable VPN tools to fix the error.
Contact Spectrum Support Team
If you have tried all the steps above and the issue still remains. You may have to contact the spectrum support team. Here’s how to do that.
- Go to Spectrum’s official site
- On the homepage, click on “Contact Us”
- You will see a number you can use to speak to a customer representative.
You will come across several errors when using the spectrum app. On Android, many error codes like DFE-1004, DLC-1001, and DGE-1001 imply that it is a network connection issue.
FREQUENTLY ASKED QUESTIONS
What does DGE-1001 mean on Spectrum?
DGE-1001 – Service Temporarily Unavailable. Ensure you are connected to the internet, then restart the Spectrum TV app and try again.
Why is my Spectrum streaming not working?
Try restarting your laptop or turning off your device and leaving it for about 60 seconds before turning it back on. If you’re using the Spectrum TV app and turning off your device did not help resolve the issue, try uninstalling and reinstalling the app and see if it works.
What happens if I factory reset my Spectrum router?
Resetting your Spectrum router helps to speed up your internet speed. You can also contact the Spectrum customer service department directly for further help.
Why does my Spectrum internet say connected but no internet?
WiFi connected but no internet implies that your computer/device is connected to your router correctly but is not connecting to the internet. What you need to do is to Unplug both the router and modem, then turn them off and wait for 2 minutes. Then plug in the modem first, and wait for a minute before plugging in the router.
Why won’t my Spectrum WiFi connect?
Try switching your WiFi OFF, and then back ON. This will help resolve most WiFi issues. Make sure your WiFi is enabled and the signal is strong enough. Ensure you’re in range of the WiFi network to which you’re trying to connect.
How do I reset my Spectrum cable box?
- Unplug the Spectrum receiver for about 60 seconds and then plug it back
- Connect the cables securely. Connect the coax cable to the cable outlet on the wall. The HDMI cable should be connected to the HDMI connection on the TV.
How long does it take to reset a Spectrum router?
It takes just a few minutes. Connect the power cord back into the router. Wait for about 2 minutes, still, the router comes back online. Confirm your network connection. Check if it is working.