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Spectrum app error codes and their fixes

Recently, Spectrum has become one of the top streaming channels, as their user base increases daily. Spectrum is known for its’ live TV channel line-ups which have ranked it as one of the best among other streaming services.Spectrum app error codes

Also, Spectrum was once available on just cable but is now modified to streaming. However, for most Spectrum customers, this modification from cable to streaming service hasn’t been a smooth experience.

As it is common with streaming services, Spectrum users sometimes experience some errors that interrupt them while streaming. In this article, we will discuss common

Spectrum app error codes and their fixes.

Ensure you follow through to the end so as not to miss out on any information.

Let’s get right into it.

List of Spectrum app error codes and fixes

Spectrum users may experience either of these errors irrespective of their streaming device. You may be streaming via Roku, Smart TV, or mobile device, and experience one or more Spectrum error codes regardless.

Below, we’ve provided a list of popular Spectrum errors and their solutions, respectively.

  1. Spectrum error code RGE-1001

This error is most experienced by streamers on Roku devices. This error seems to be more of a cookie issue. Especially, when two or more Roku devices are using the same Spectrum account.

To fix this, delete and reinstall your Spectrum app on your Roku device.

Another method is to log out from one device first, before logging in with another device. That is if you were using your phone alongside your Roku device, close the app on your mobile device. Ensure it’s not running in the background, then log in on your Roku device.

  1. Spectrum error code 018

Error code 018 on Spectrum is usually accompanied by a set of digits to identify that particular error.

This error occurs when there is an issue with your Charter Spectrum internet connection.

The error can go away if you restart your router, but if it doesn’t, you will need to create it.

Also, you may need to another hotspot and connect to it the device with the error

  1. Spectrum error code SLC-1000

Experiencing this issue can be as annoying as it hinders you from streaming completely. To resolve this error, follow the steps below:

  • Go to Settings > Network on your TV
  • Select Network Status
  • Click on IP Settings
  • Select DNS Settings > Enter Manually
  • Change the DNS server to
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Another solution for this error is to restart your route. Afterward, update your Spectrum app to the latest version available.

  1. Spectrum error code 3014

In a case where you experience this error code 3014 while streaming on a Windows device, it may be due to a configuration issue. That is there may be a misconfiguration of the registry files stored by the app. Follow these steps to fix error code 3014 on Spectrum.

  • Go to Settings
  • Select Update & Security
  • Go to the Recovery tab
  • Click on Advanced Startup
  • Select Restart now
  • Under Choose an option, select Troubleshoot
  • Go to Advanced Options and choose Automated Repair
  • Select an account and log in
  • Wait for the recovery process to complete

Once this process is successfully completed, you should be able to stream on Spectrum without the Spectrum error code 3014.

  1. Spectrum error code WUC-1002

Error WUC-1002 on Spectrum occurs when the user visits multiple channels on the app while using a Roku device. This process leads to cache storage. When the cache files are full, the app will freeze, hence this error. However, resolving this issue is quite simple.

Restarting or refreshing your Spectrum app will help you fix this error code. If the error still appears, restart your Roku device itself.

Otherwise, restart your router then reopen Spectrum. By now, the error should be fixed.

  1. Spectrum error code HL813

This error is usually encountered when there is maintenance on an On-Demand channel. The only known fix for this error is for the user to wait till the process is completed.

Since this Spectrum outage occurs mostly during the night, your channels should resume working by the next day. That shouldn’t cause much harm right?

  1. Spectrum error code RLP-1006

This error is common among users streaming from a Roku device.

To fix this error:

  • Update your Roku software
  • Delete Spectrum app
  • Afterward, reinstall the app.

If the issue recurs, you may need to reach out to Spectrum customer service for further troubleshooting and help.

  1. Spectrum error code E2

Users mostly experience this issue they are streaming channels or ordering Video On Demand (VOD) on Spectrum. To resolve this, restart your Spectrum box or receiver.

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To achieve this, your Spectrum receiver from the power source for about 10 seconds. Then plug in the power cable and allow it for about 15-20 minutes before turning on the receiver.

  1. Spectrum error code HL1000

Most users experience this HL1000 error code on Spectrum as a result of an outdated firmware version. To fix the Spectrum error code HL1000 issue, ensure to update your device to the latest firmware version.

Also, if you are using the Spectrum app, make sure that you are running the latest version.

A simple fix just as running an update will restore your Spectrum and you’ll enjoy your streaming experience.


Hopefully, these fixes above have helped you identify your Spectrum issue and the solution to it. These fixes can also come in handy in the future when you experience any other error code while streaming on Spectrum. Have you experienced any other error codes in the course of streaming on Spectrum? You can share with us in the comment section below.

Also, ensure to contact Spectrum Customer Service when you’ve tried all solutions possible and the error refuses to go.

Finally, Ensure to check out this space for more troubleshooting and help with any issue you may encounter on any streaming services.


Is the spectrum app TV free?

The app is free, but it’s tied to Spectrum internet service and your specific Spectrum cable TV plan.

How much is the Spectrum TV app a month?

Spectrum TV Choice is a live TV streaming service available only to Spectrum internet customers in certain Spectrum areas for $44.99 per month.

What devices support the Spectrum TV app?

The Spectrum TV App is available on:

  • IPads.
  • iPhones.
  • Android devices (which will allow you to cast to a TV with Chromecast)
  • Amazon Kindle Fire tablets.
  • Xbox One.
  • Roku.
  • Samsung Smart TVs (2012 and newer models)
  • Most streaming players and tablets.

Why can’t I watch local channels on the Spectrum app?

All the channels you’re subscribed to are available only if you’re on your home network. If you’re away from home, some channels are disabled. If the location permissions on your device are disabled for the My Spectrum app, you won’t get access to all your channels.

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Why can’t I get spectrum on my TV?

Also, be sure you’re running the latest version of the app. (You can check for updates in your app store.) You can also try resetting the device that you’re using, and then booting up the app again. If you’re still having issues, try deleting and then reinstalling the entire Spectrum TV App.

Do I need a spectrum receiver if I have a smart TV?

A cable box isn’t required to get the most out of your smart TV. Your smart TV can play content from most streaming services, and unless you want cable. However, you won’t need a cable box.

Does Spectrum TV work on Roku?

To add Spectrum TV to your Roku, make sure your Roku account is activated and your Roku player or Roku TV is connected to the internet. Using your Roku remote, go to the Roku Channel Store. Search for Spectrum TV in the Roku Channel Store and install the Spectrum TV channel.

Can I stream Spectrum TV anywhere?

View Live TV and On Demand content on your computer anywhere with an internet connection. Note: After creating a new username, you’ll need to wait 24-72 hours before you can use it to watch TV online at


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