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DirecTV error codes list and how to fix

You can hardly separate streaming devices from errors and DirecTV is not left out. In this article, we will discuss the DirecTV error codes list and how to fix them.

Troubleshooting can be very complex at times. You may receive an error code message on your screen and don’t know what to do at all.

There are various methods one can apply to resolve issues with your DirecTV. One major fix is to reboot your receiver.

However, if this does not fix the issue, there are other fixes to apply. We have listed some DirecTV errors below and how to troubleshoot the error.

Error codes can appear for various reasons. TV error codes are noticed for some technical reasons. There are lots of error codes out there. From Fix Netflix error code to Roku error code, to Spectrum error codes , and a lot more. We will narrow this article to DirecTV error codes.

Common DirecTV app problems and their solutions

Below are about 13 DirecTV error codes and how you can fix them.

#1. Error code 928

In a case where your Wireless Video Bridge is not working well, you are prone to Error code 928. Most times, this occurs when you replace your Genie receiver. Likewise, this error occurs when there’s an error in your system setup.

One other major cause of this error is a poor or unstable Wi-Fi connection. You’ll also encounter this error if Wireless Video Bridge is rebooting or has lost power. they have not set up the system correctly.

The first step in troubleshooting error code 928 is to reset the connection for your receiver. Here is how you can reset your Genie minis.

· Ensure that the status light is green before you reset your Wireless Video Bridge.
· Unplug the wireless genie minis.
· Add wireless devices to your video bridge.
· You’ll receive a 4-digit access code to enter on your genie mini devices.
· Plug in the wireless genie minis and wait for a display.
· Select More Info if you see the Wireless Connection Lost message.
· Type in your code.
· Wait for the device to reset and reconnect.
· Once it reconnects, the status light will turn green.
· Enter the 4-digit access code when prompted.
· Select Add a New Location.
· Type in the name of your wireless location.
· Select Watch DirecTV.
· Repeat the process for all genie minis.
· Go to the primary Genie TV
· Finally, select Done to complete the process.

Note that if all your wireless minis are ON, they will have a green network LED. Also, your Wireless Video Bridge LED will turn blue.

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You can also contact DirecTV customer care for further help with troubleshooting.

#2. Error code 771

The DirecTV error code 771 pops up when your dish fails to communicate with the satellite. This may be due to bad weather conditions. Also, you may encounter this issue when you lose your HD signal.

Follow these steps below to fix DirecTV error code 771:

· Check the SAT-IN cable. Ensure the connections between the receiver and wall outlet are intact.
· Check the adaptors connected to the cable.
· Unplug the SWiM power inserter if attached to the DirecTV cable coming from the dish.
· After unplugging, wait for about 15 seconds and then plug it back. The option will help to refresh the DirecTV signal and allow you to watch content again.

#3. Error code 721

Two major causes are responsible for the DirecTV error code 721.

They are:

1. Accessing a channel that is not part of your package

2. Your receiver is not getting enough program information.

Follow the steps below to fix it.

· Go to myAT&T account overview.
· Select My DIRECTV.
· Navigate to My Services.
· Select See My Channel Lineup.

If the channel is not listed, you will have to add it. To do so, select Manage Package and then select the package that has the channel you want to view.

But if the channel is listed, all you need to do is to refresh the service and restart your receiver.

· Go to myAT&T account overview.
· Select My DIRECTV.
· Select Manage Package.
· Choose Refresh receiver under My Equipment.

You will then need to restart your receiver. To restart your receiver, follow the steps below:

· Unplug it from the power source
· Wait for 15 seconds
· Plug it back in
· Power it on
· Wait for it to restart
· Open the channel again.

#4. Error code 920

This error code 920 indicates that your receiver cannot download the guide information from the satellite. Especially when you’ve had more than three hours of inactivity.

Troubleshoot the DirecTV error code 920 by running a system test:

· Press Menu on your remote.
· Select Settings.
· Press Info & Test.
· Choose Run System Test.

Wait for a few minutes for the system test to run completely.

#5. Error code 927

This error indicates that there is a problem with processing your downloaded On-Demand movies or shows.

Most times, this could be a result of a poor internet connection.

Follow the steps below to fix the issue:

· Delete the movie or show you recorded.
· Try downloading the title again.
· If your system uses a DECA, ensure it is getting power and that the Network LED is Green.
· Check to ensure that there are no loose or detached cables.
· Reset the modem.
· Reset your receiver.

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Also, confirm that your receiver is connected to a working internet. To do this, Press the dash button on your remote. If it is not Connected;

· Go to Menu
· Select Settings & Help
· Choose Settings
· Select Internet
· Then, select Reconnect Internet

#6. Error code 40

Whenever you encounter error code 40, it means you have dish alignment or distribution issues. Here is how to troubleshoot error code 40.

HD receiver users:

· Press Menu on the remote.

· Go to Parental Favs & Setup.
· Navigate to System Setup.
· Select Satellite.
· Go to View Signal Strength.
· Select Signal Meters.

For SD receiver users:

· Press Menu on the remote.
· Navigate to System Setup.
· Select Satellite
· View Signal Strength.
· Go to Signal Meters.

A meter and a percentage of the signal strength will pop up. If it is below 70%, your dish is unaligned.

Also, ensure to contact customer support to help you resolve the issue.

#7. Error code 128

Error code 128 is a playback error. Here is how you can troubleshoot it:

· Reset your Genie DVR by pressing the red button near the access card. Press and hold it until the receiver reboots.
· Also, check whether the receiver is getting enough internet connection.

To do this, follow the steps below:

· Press the dash button on the remote
· Go to Menu
· Select Settings & Help Settings
· Select Internet.
· Finally, select Reconnect Settings.

Also, ensure you do not have loose or disconnected cables that are preventing internet access.

#8. Error code 88

DirecTV error code 88 is not necessarily an error code. It indicates that your receiver has connected to the internet and the DirecTV server. Therefore, you can start to access online content and enjoy live events.

If you need more clarification about the code, consider contacting DirecTV customer support.

#9. Error code 70

Error code 70 occurs due to an unstable network connection issue. This may be because your DirecTV is not detecting the internet connection. To fix this error, you’ll have to troubleshoot your internet or network connection.

First, restore your network to default settings. That is:

· Press Menu.
· Select Settings & Help
· Network Setup
· Restore Defaults

Once the receiver restores the default settings, select Connect Now. If otherwise, power-cycle your receiver and the router. Patiently allow the devices to reboot completely.

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#10. Error code 14

This DirecTV error code 14 occurs when you restart your receiver. Here, your DVR is unable to record shows. However, you will be able to stream live TV, only that recording is impossible.

To fix this error, press the red button on the receiver and start again. If that fails, you will have to contact the DirecTV customer support team for further troubleshooting.

#11. Error code 122

The DirecTV error code 122 is common with users who stream HD content. That is, there is an issue with the DirecTV server.

To fix the DirecTV error code 122, we recommend that you contact DirecTV customer support for help.

#12. Error code 5

Some users have encountered error code 5 when trying to rent an On-Demand movie. The issue seems to be originating from the DirecTV system and not your end. To solve it, you need to contact customer support for assistance.

Alternatively:

· Ensure the receiver has enough power supply.
· Reset your DirecTV receiver.

You can also refresh your DirecTV equipment and try again.

#13. Error code 86

These are some of the factors responsible for this error code issue:

· Your router is off.
· Malfunctioning router.
· You do not have a connection from the receiver to the router.
· You have a network connection but no internet.
· Your router or receiver network settings aren’t configured rightly.

You can troubleshoot the issue in various ways:

· Check to ensure that the DECA units are operating well, including the Broadband DECA.
· Verify that you have configured your router correctly.
· Ensure that your router supports the number of devices connected to it.
· Contact your Internet Service Provider to determine whether they have an internet issue.
· Disable any proxy or VPN connections.

You can also restore your network to the default setting. Then try it streaming again.

Conclusion

Now, you have all there is to know about the DirecTV error codes list and how to fix it. So long as you can recognize what the error means, fixing it becomes so easy.

If you’ve tried the fixes under each error code above and the error still displays, ensure to contact customer support. The DirecTV customer support team will help you further troubleshoot the error and proffer a lasting fix for it.

Which DirecTV error code did you encounter and how did you fix the issue? Kindly share your experience with us and other users in the comment section below.