How to Reset an Arris Modem

Confused about how to go about the Arris modem reset? We got you covered so just follow us as we take you through the steps and processes to get it done. At the end of this article, you will be able to try out the steps of resetting an Arris modem on your own.How to Reset an Arris Modem

You will need to occasionally reset the Arris modem. For this, two essential Arris router reset options are open to you, but both serve very different purposes. The first option is the power cycle reset which is used in rebooting during an outage or as a solution to a temporary error or malfunction. You can easily complete a power cycle reset very quickly and conveniently. You’ll also be surprised to find out that it solves quite a lot of problems. A full factory reset on the other hand is used when you no longer want the modem and intend to sell or re-purpose it for a new user. When you do a factory reset, it will remove your network information and restore the modem to the original settings to operate on a new network.

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How do you carry out and complete a power cycle reset?

Power Cycle Reset

To successfully reset an Arris modem models via a power cycle:

  • Just unplug the modem from power.
  • Unplug also the Ethernet cable as a measure of prudence.
  • Hold on for one or two minutes to drain all of the power from the modem.
  • Plug the power cord and Ethernet back into the correct ports. Then wait for another full minute for the modem to reboot and connect to the network.
  • The lights on the modem which indicate power and Internet will notify you when the modem is active.
  • Simply test your internet network on a home computer to make sure everything is operating properly.
  • If the modem is still not working properly, locate the recessed pinhole which is at the back of the modem.
  • Straighten a paperclip and press the button for a second, then release.
  • This will cycle a second reset that can restore the modem operations.
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Let’s take a look at the second option which is the factory reset option.

Factory Reset Arris Modem

If you want to run an Arris router reset to the original factory settings:

  • Locate the same pinhole on the back of your modem.
  • Make use of the paperclip to press the button inside the hole, but hold the button down for a full ten seconds this time around.
  • With this, a full factory reset will be run on the modem.
  • After running a factory reset, you have to setup the network again or setup the modem on a new network.
  • This will erase the current network settings for a fresh start.

Where the power cycle reset, button reset and the full factory reset fails to restore the modem to normal operations, here’s what you should know. You may be facing a hardware issue or a disconnect linked to the power source or internet connection. To solve this issue:

Hardware Troubleshooting

To start a hardware troubleshooting procedure:

  • Take the first step of checking your power and Ethernet cord for damage or a loose connection.
  • Plug the power into a dedicated wall outlet to ensure a reliable power supply.
  • Replace the Ethernet cord if necessary.
  • If the connections are operating normally, the router itself may have an internal hardware failure.
  • Then check for a product warranty or repair policy to have the modem fixed or replaced.
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If all these methods fail, you should be considering buying a new modem.

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