On Hulu, you’ll find lots of movies and episodes recorded in foreign languages. To follow and enjoy these movies, you’ll have to activate subtitles; else, you’d be frustrated as you can’t understand them.
Recently, Hulu users have raised several complaints as to why the subtitles aren’t working even after enabling it from the menu. a number of reasons are responsible for this issue.
More often, this issue is fixed by just turning off the closed caption and restoring it. However, you may have to employ other solutions if this doesn’t fix the subtitle issue.
Solutions to the Hulu subtitles not working issue
Solution 1: Turn on subtitles
Once you notice that your subtitles aren’t working, what comes to mind first is to turn on subtitles.
How to turn on subtitles using a desktop or Laptop:
In the video player of your desktop computer:
- Hover the cursor over the gear icon
- Click on Subtitles and Captions
- Select ON
That’s it, it’s on. That was easy, right?
In a case of a TV-connected device such as Apple TV,
- Go to Settings
- Select Subtitles and Captions
- Choose ON
Solution 2: Update Hulu
Streaming with an outdated browser can be somewhat annoying as you’ll encounter lots of issues. One of which is the Hulu subtitles not working issue. To fix this issue, simply update your Hulu app.
You may have to visit the hulu.com support page to know how to update your specific app, as the Hulu app is supported by many devices. Updating from your TV may be quite different from that of your Android phone or tablet.
Solution 3: Update your device’s firmware
You may be experiencing this issue due to outdated device firmware. The latest Hulu app may not be compatible with the firmware of your streaming device.
This can make Hulu malfunction; affecting its speed and errors may pop up. To fix this, update Hulu firmware and you can start enjoying your foreign episodes.
Solution 4: Switch streaming device
If this error still persists, you may consider streaming Hulu Videos on another device.
Streaming with another device can help you to determine if your device has an issue or if Hulu has a problem with their subtitles option. This is considered the fastest and easiest way of fixing the Hulu subtitles not working issue.
Solution 5: Contact Hulu Customer Care
You may have to contact the Hulu Support Team if the solutions above didn’t fix the issue for you. You have to first sign in to your Hulu.com account to contact their customer care services.
Likewise, you can contact them via their toll-free number or send them a message via their social media pages. Ensure to mention how long the closed caption on Hulu problem has been occurring. Also, specify the steps you have taken to resolve them and the type of device you are using.
Given these solutions, you should be able to ‘Fix Hulu subtitles not working on Roku, PS4, FireStick, Apple TV’ issue.
If after you have updated Hulu, your device’s firmware, and even switch to your streaming device, and the issue lingers, ensure to contact Hulu and let them proffer a fix for you.