In this post, we will discuss how to fix the ‘Netflix error code: M7121-1331-p7’. Netflix has different loops of its streaming app that makes your streaming enjoyable. The disadvantage of these loops is that they introduce various errors that need specific fixes.
Netflix is always a go-to site to relax and watch movies so long as your subscription is on. However, a little error can ruin the whole fun idea.
The ‘Netflix error code: M7121-1331-p7’follows an issue on your browser, indicating that Netflix does not support your browser. Likewise, you may experience this issue as a result of some extensions or add-ons on your browser hindering video stream.
Although the error comes with a message that you should reload the page and try again, you won’t still be able to stream the video.
However, we have gathered below some methods to help you fix this issue in no time at all.
Solutions to the Netflix m7121-1331-p7 error – Fix Netflix error code: M7121-1331-p7
Method 1: Switch to another browser
You can’t possibly stream Netflix on all browsers, there are some exceptions. If your browser does not possess HTML5 features such as a video player, then it’s a no-no for Netflix.
In some cases, your browser may possess the HTML5 features but it is outdated. In this case, Netflix won’t also respond, hence the error.
To fix this, ensure your browser is up-to-date and has the HTML5 feature before heading to stream on Netflix.
In some cases, your browser may pass the requirement above and Netflix may still not support it. This is a function of the operating system you are using.
Method 2: Update your browser
You might be experiencing the Netflix error m7121-1331-p7 as a result of an outdated browser. This is because the outdated browser may contain bugs that cause your Netflix not to go full screen. Using an outdated browser also slows down your streaming speed.
Updating your browser to the latest version will solve the problem. As the new version would have been modified and void of the bug.
You can also switch your browser to another reliable one if you still experience the issue after updating the previous one. Try using Chrome, Safari, Edge, or Firefox.
Below are steps to update whichever browser you may be using.
Although almost all browsers operate an automatic update, you may just have to confirm that yours is updated.
On Google Chrome
You need not worry much while using Chrome, because it updates itself. You’ll only have to follow these steps below to confirm you’re operating the latest version:
- Click the Customize and Control button
- Select Help from the listed menu
- Select About Google Chrome
A window will appear and start checking for updates automatically. It will also show you whether you are using the latest browser.
Google will update automatically if there’s any available update.
On Firefox
Mozilla Firefox also runs updates automatically and will notify you to install them. Follow these steps below to verify your Firefox is up-to-date:
- Click on the Menu button
- Select Help
- Click About Firefox
A window will appear and check for updates automatically. Install the updates if available.
On Opera
Follow these steps below to verify that your Opera browser is up-to-date:
- Open the Opera Menu
- Select About Opera
- Check if updates are available
It will install automatically if an update is available.
On Microsoft Edge
Microsoft Edge is only available on Windows 10. The process of updating the browser differs from other Microsoft browsers like Internet Explorer.
Follow these steps below to update your Microsoft Edge browser:
- Press the Windows Key
- Type Check for updates
- Press Enter
- Select Check for updates in the Update StatusSection
On Safari
If your Apple update is on, Safari would update automatically. in a case where it is off, updates manually by following these steps below:
- Go to Menu
- Select App Store
- Click on Updates
- Locate Safari and select Update all
After updating your browser, reload the page and try again. If you can’t still stream video due to the error, don’t worry, there are other solutions below.
Method 3:Uninstall unnecessary add-ons and browser features
Browser extensions are software applications that add features to web browsers, to help enhance your browser.
If any of your installed extensions have any of these features listed below, you won’t be able to stream Netflix:
- Content filtering
- Forcing websites to connect automatically through HTTPS
- Limiting the time you can spend on a website
- Removing elements like auto-play for streaming videos
To fix this go to extensions and disable all of them before you reload Netflix, except for those important to you.
Some of these extensions possess contents that may obstruct flash player on some browsers, while some theme features can affect full-screen mode on Chrome browsers.
Method 4: Clear cache from your browser
While on Netflix, your browser is behind the scene, gathering and storing information (known as Cache). This cache most times interrupt your Netflix profile and cause it to malfunction.
While using a browser, you may want to restart it to clear the cache and free up some space. However, you’ll have to ensure that it does not show on the task manager.
That is, you have to clear the browser off your task manager to ensure it isn’t running on the background. Wait for a minute before you reopen the browser and stream your video.
Also, if you’re streaming with Google Chrome; you’ll have to clear the stored data (cache) following these steps:
- Open Chrome
- Click More tools > Clear browsing data
- Select the time range > Cookies and other site data and cached images and files
- Click clear data.
And wolla! It’s all cleared.
When this is done, reload the page and try streaming again.
Method 5: Uninstall and Reinstall your browser
In a case where Netflix not playing on Chrome? You should try reinstalling the browser. Depending on how you are using the browser to stream Netflix videos and visit other sites, you will have to reinstall it to enhance its function.
The presence of excess cache, cookies, bookmarks, and history may cause your browser’s speed to drop. This will also happen if the browser you’re streaming with is outdated.
Ensure you have downloaded a copy of the browser from Google before reinstalling it. Then go to your computer’s control panel and uninstall the browser.
When you’re done uninstalling, install the executable file you have downloaded. Reopen Netflix and try streaming again. You’ll no longer encounter the Netflix error m7121-1331-p7.
Method 6: Contact the Netflix Support Team
If after applying the methods listed above, you still encounter the Netflix error m7121-1331-p7, then you’d have to reach out to Netflix Support Team for help.
You can call them via: https://help.netflix.com/en/#callus
Or start a live chat via: https://help.netflix.com/en/#startChat
You can also reach them through their social media pages, email, or call them through their toll-free number.
Hopefully, you can now fix the Netflix error code: M7121-1331-p7and return to enjoying your Video stream on Netflix.
FREQUENTLY ASKED QUESTIONS (FAQ)
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How do I set parental controls on my Netflix account?
I’m pretty sure you won’t want to find your 10-year-old son watching Orange is the New Black or revisiting ‘special’ scenes from Jessica Jones.
To change the parental control setting in your account, you have to do it from a computer. Go to Parental Controls under Manage Profile and make the changes.
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Can I watch Netflix shows offline?
No. It’s Netflix, not YouTube or Vimeo.
Since Netflix is a streaming service, the movies, and TV shows are only streaming over the internet, they are not being downloaded. So if NEPA (PHCN) decides to interrupt your power supply at the time, or your WiFi goes off while you’re streaming, you can’t “proceed further.”
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Why can’t I stream Netflix in HD?
You can only stream in HD if you’re subscribed to the Standard and Premium plans. The basic plan doesn’t allow HD streaming.
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What if I’m traveling or relocating, how does this affect my Netflix account?
If you’re traveling to another country or relocating, as long as Netflix is available there, you’re fine. But take note of the following:
- The monthly price, billing currency, and available methods of payment may not be the same.
- Netflix will continue to bill you in the currency of the country you signed up in
If you wish to be billed in the currency of the country you moved to, just cancel your account, wait until the remainder of the month is over, and then restart your account in your new country.
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Can I watch Netflix shows while I’m traveling?
Yes, you can. As long as you are connected to stable WiFi. If there are any differences you need to take note of, Netflix will notify you immediately.
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How many devices can stream Netflix at the same time?
This depends on the plan you’re subscribed to. If you’re subscribed to the Basic plan, you can stream on only one device at a time but you can connect multiple devices to your account.
On the Standard plan, you can stream on two devices at a time, and with the Premium plan, you can stream on up to four devices at a time.
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With what devices can I connect to Netflix?
As long as your computer, gaming console, DVD or Blu-Ray player, HDTV, set-top box, home theater system, phone, or tablet are connected to the internet, you can watch Netflix on it.
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How do I change my Netflix plan?
To change your Netflix streaming, go to your account page and select ‘Change Plan’ to view the available streaming plans. Then make your choice.