Fix Roku error code 009: can’t connect to the internet

Fix Roku error code 009: All streaming devices must be connected to the internet for an effective stream, Roku TVs alike. These connections can either be wired or wireless. It is connected to a home network and enables you to stream your favorite programs.Roku error code 009

Just like it is with other streaming devices, on Roku, users do encounter some errors. One of which is the Roku error code 009. This states that your device can’t connect to the internet.

The question is, why this error and how can you fix it?

Error code 009 on the Roku stick means that your device can’t connect to the internet. Roku device requests access to the internet via your Ethernet connection or wireless internet. Once it does not get a response, the error pops up.

Hence, streaming becomes really challenging and most times, impossible. Likewise, you will not be able to access any channel that requires an internet connection. You can also check out our article onRoku.com/link here.

So, why did you encounter this error?

Why you are getting Roku error code 009

Several factors are responsible for this error, they include:

  • Your device can’t recognize the wireless signal
  • A problem with your wireless router
  • You are not connected to the internet
  • A general ISP issue

Luckily, you can resolve the error by applying various methods. Let’s show you below.

 How to Fix Roku error code 009

Solution 1. Check your internet connection

Generally, this error is associated with an issue with your internet connection. Hence, to fix it, you have to confirm that your internet connection is stable.

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To do this:

  • Turn on your Roku device
  • Go to Settings
  • Select Network
  • Select Check Connection

Roku will perform a diagnostic to confirm the state of your home network. Roku will also test the general quality of the wireless signal it is receiving.

In a case where the internet speed is slow, Roku will give you instructions on how to resolve it.

Note: ensure your Roku device is already pre-connected to the network. Else,  the Check Connection settings will not display.

Solution 2. Restart your Roku Device

After long hours of streaming, your device may sometimes begin to experience slow internet speed. Hence, if you have a connection to the internet and you get the Roku error code 009, try restarting the device. You can also check out our article on Activate History Channel on Roku, Apple TV, Fire TV here.

To restart Roku, follow the steps below:

  • Go to Settings
  • Select System
  • Choose System Restart
  • Wait for the device to go off and come back on again
  • Try streaming on the channel to confirm

Solution 3. Improve wireless signal strength

You might have experienced this Roku error because the signal strength from your router is weak. Hence, your device couldn’t connect to it.

One thing with the wireless signal is that the signal gets weaker as you move farther from the router and vice versa.

Also, the signal can go weaker when there’s an obstacle between your device and the wireless internet. In such cases, ensure you are as close to your router as possible. Also, ensure that there are no obstacles like walls between the router and your device. . The best fix, in this case, is to ensure you place your Roku near the router.

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However, in the case where this fix isn’t possible, ensure to get a router that can travel a longer distance.

Solution 4. Restart your router

In most cases, your router may have lost a connection to your Internet Service Provider. Once you restart your router, a new connection will be initiated. To do this, simply turn off your router, wait a few minutes and then turn it on again. Or disconnect it from a power source, wait for a few minutes, and plug it in again.

Also, we recommended that you go through the manual for the router; you will see how to restart your router.

If this option does not fix the issue, then you may need to call your Internet Service Provider. It may be that the router has expired.

Solution 5. Contact your Internet Service Provider

Just as earlier stated in the fix above, you may have to contact your ISP If Roku is not connecting to the internet and your router settings are correct, there may be a problem with your ISP. Contact them to determine whether there is a system-wide issue.

If your ISP is facing some challenges, the only fix is to wait for them to resolve the issue.

Conclusion

Now you know that the Roku error code 009 occurred due to an issue with your internet connection.  Hence, your fix should resolve around setting your internet connectivity. First, ensure to restart your router and also your device.

Also, conduct diagnostics to determine whether you have a home network connection. However, if the issue is from your ISP, all you can do is wait patiently until they fix it.

Finally, if none of these solutions help in fixing the issue, then you may have to contact Roku Customer Support or click on https://support.roku.com/contactus/1.

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They will help you to further troubleshoot the error and proffer a reliable solution to fix the error code.

References

https://support.roku.com/contactus/1

Frequently asked questions

Is there a monthly charge for Roku?

There are no monthly fees for watching free channels or for using a Roku device. You only have to pay for subscription channels like Netflix, cable-replacement services like Sling TV, or movie and Tv show rentals from services like Apple TV.

What is a Roku device used for?

The Roku device works like the Amazon Fire TV and Apple TV 4K. Roku devices are small streaming boxes or streaming sticks that connect to your television. With Roku, you can stream content from Netflix, Spotify, Hulu, Disney+, and more (subscriptions required).

Do you need a smart TV for Roku?

No. All Roku streaming players will work for any television with an HDMI connection, so any Roku player can be connected to a 4K or HDR-compatible television. However, to stream movies and TV shows in 4K or HDR, you will need a compatible Roku streaming player and television that supports 4K or HDR.

Will Roku work without the internet?

Roku channels need the internet, so they won’t work if you don’t have Wi-Fi. Their content is stored on the internet and not in Roku itself. Your remote will still work, but if it is having pairing issues or its light is blinking, replace the batteries and consider replacing it if it’s still having problems.