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Fix Netflix error code tvq-st-131 : couldn’t connect to Netflix

In this post, we will the Netflix error code tvq-st-131: couldn’t connect to Netflix. Netflix is always a go-to site to relax and watch movies so long as your subscription is on. Just as the phrase ‘Netflix and Chill’ implies.Netflix error code tvq-st-131

However, Netflix users experience some errors while Streaming, interrupting the anticipated fun. Users experience this “error code tvq-st-131: couldn’t connect to Netflix” usually because their device is not connecting to Netflix servers.

Most especially due to lack of or no internet connection.

This error is categorized as a Netflix connectivity issue. Also, this error continues to pop up, until the issue is addressed.

Below we have gathered several possible ways to resolve this issue.

Since this error is due to an issue with connectivity, Fix Netflix error code tvq-st-131: couldn’t connect to Netflix is based on your connectivity settings.

Let’s get right into it.

Steps to fix error tvq-st-131 on Netflix

These solutions below will help you Fix Netflix error code tvq-st-131: couldn’t connect to Netflix

Solution 1: Refresh your home network

Restarting your home network should first come to mind once this issue is encountered. The first step to do is to perform a cold boot of your network. That is, turn off all the devices on your network and shut down the network for some minutes.

Afterward, turn on the home network again. Then power on your streaming device.

Reopen Netflix and try to log in again. You should be able to access Netflix without the issue if the issue is with your home network.

Solution 2: Test your internet settings

Test your connectivity setting on another streaming service or website to confirm that your internet is stable. You can try opening YouTube and try streaming a video.

In case the network isn’t connecting, try troubleshooting first before re-connecting to Netflix.

In most cases, DNS errors may be responsible for the issue.

Solution 3: Clear your Netflix Cache

While on Netflix, your browser is behind the scene, gathering and storing information (known as Cache). This cache most times interrupt your Netflix profile and cause it to malfunction. While using a browser, you may want to restart it to clear the cache and free up some space. However, you’ll have to ensure that it does not show on the task manager. That is, you have to clear the browser off your task manager to ensure it isn’t running in the background. Wait for a minute before you reopen the browser and stream your video. Also, if you’re streaming with Google Chrome; you’ll have to clear the stored data (cache) by following these steps:

  • Open Chrome
  • Click More tools > Clear browsing data
  • Select the time range > Cookies and other site data and cached images and files
  • Click clear data.
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And walla! It’s all cleared. When this is done, log in to Netflix again and sign back in. Try streaming again.

Solution 4: Conduct a Network check

To fix this error, you may have to run a network check. Depending on the type of streaming device you use, the network check differs.

Each of these will have different procedures for the network check. For all the consoles ensure you connect them to the modem or internet source directly.

Ensure to check for network changes such as change of access point names.

Also if you had recently reset your internet settings you will have to update this on your device.

The configuration details such as passwords and log-in details must be updated.

Log out of the access points and launch the connection afresh.

Method 5: Upgrade your network service

Low internet speeds also contribute to poor network performance. With other devices sharing your home bandwidth, it becomes hard to stream in high quality or stream at all.

Hence, the Netflix error code tvq-st-131: couldn’t connect to the Netflix issue. That is, you have issues with your connectivity.

To resolve this, reduce the number of devices connected to your network when you want to stream on Netflix.

This will improve your bandwidth size and you’ll have enough to stream without experiencing issues.

A Roundup of all the Netflix errors and their fixes

Netflix Error Code Possible Causes Possible solutions
NW 2-5  Connectivity issue  Check the internet connection, sign out and sign back in, reinstall the app
UI-800-3  Stored Netflix app data gets corrupted  Clear the cache, reinstall the app
UI- 113  Outdated information on the device  Restart your device, visit directly via browser
100  Issues with Netflix app  Sign out of your Netflix account and sign back in
H7361-1253-80070006  Outdated browser  Try with another browser
S7111-1101  Cookies problem on Safari and Mac computers  Clear cookies and cache
10013  Problem with Netflix data on your Android device  Reinstall the Netflix app
10008  Network issue with Apple devices  Restart your device, switch to another internet connection
U7111-5070  Age error  Verify your age via
TVP-832  Connectivity issue  Restart your device, check your internet connection
Unexpected Error  Problem with your browser  Refresh the page
11800  Outdated iOS information  Refresh your device
M7111-1331  Outdated Google Chrome bookmark  Visit directly
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Hopefully, this guide in the article above has helped you “Fix Netflix error code tvq-st-131: couldn’t connect to Netflix”.You can also use the table above to quickly fix any issue or error you may experience on Netflix. Ensure to leave a comment in the comment section below. Let’s know which of the fixes worked for you.

Also, ensure to check out our other posts on Netflix as well as other streaming services. As we have ensured that you enjoy a hitch-free streaming experience.


Why is my Netflix giving me an error code?

This means that there’s a network connectivity issue that is preventing your device from reaching Netflix.

How do I reset Netflix on my TV?

  • Reset the Netflix app
  • Select Settings
  • Swipe down until you find the Netflix app
  • Select Netflix
  • Press the Home button to return to the Home screen
  • Navigate to Netflix

Why is Netflix suddenly not working on my TV?

If Netflix isn’t working, there are a few possible causes, one of which is the network connection issue. See the table in this article for possible causes.

How do I clear my cache on Netflix?

See how to clear the Netflix cache in the article above. We have provided a guide to do so.

How do I reset my Internet connection on Netflix?

Reset your network settings

  • From the main menu, select Settings.
  • Select General.
  • Click on Reset.
  • Select Reset Network Settings.
  • Select Reset.
  • After the device restarts, from the main menu, find and select Settings.
  • Select Wi-Fi.
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What happens when you reset Netflix?

Resetting the app will delete any titles you have downloaded to the device.

Why does Netflix keep kicking me out?

Install any updates for your security software. Temporarily turn off your security software and try Netflix again. If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix.

Why does Netflix keep crashing on my smart TV?

Netflix can keep crashing on your TV due to several reasons, which include;

  • Poor internet connections
  • Cache or data issues
  • Outdated TV apps that require updates.

You can fix the problem by restarting your Wi-Fi, reinstalling the Netflix app, restarting your TV, or trying a new internet connection.

However, in this article, you’ll see a list of possible Netflix errors and their solutions.

How do I update my Netflix App?

How to update the Netflix app on your Android device

  • Open the Play Store app.
  • In the Search bar, enter “Netflix.”
  • Click on the Netflix app.
  • Select Update.


  • Christian Ehiedu

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