Fixing error code 9068 on Amazon Prime Video Is as easy as. Enjoy exclusive Amazon Originals as well as popular movies and TV shows on Amazon prime video. You also get to watch amazing classic films, TV series, dubbed anime, and more. Rich Guide
However, there are times you will face technical issues on prime video. One of the common prime video users face is Amazon Prime error code 9068.
Prime Video error code 9068 is an error that affects the library making some or all of the collection unavailable. This error appears on the screen of the user, making part of the home screen unavailable.
Experiencing this error can be discouraging. But don’t be. Let’s discuss the cause of this error below and the solution to fix it.
What causes error code 9068 on Amazon Prime Video?
Prime Video error code 9068 is common on Roku devices and even users outside the USA experience this error. Besides Roku, other devices that experience this error include Smart TV, PS4s, and more, also users in the USA.
Reasons why this error can occur include:
- Device compatibility issue
- Outdated version of Amazon Prime video app
- Corrupted software or hardware data on the device
- Amazon server issue
- Temporary bug problem affecting the device or app data
How to fix Amazon prime video error code 9068?
If you are experiencing Amazon prime video error code 9068. Here’s the fix:
Reboot your streaming device
When you experience a temporary bug problem or corrupted software, you can fix it easily by just rebooting your streaming device.
If you are using Roku, you can reboot your device using the steps below:
- Go to your device’s Home Screen and click on “Settings”
- Go to the settings menu and click on System options
- Then, click on Restart
You can also reboot your Roku device or another device by switching it off and unplugging it from the power source. Leave it for two minutes and plug it back in.
Deregister then register your device from Amazon Prime Video
This error occurs as a result of device compatibility issues with Amazon prime video. It’s very common when you are using a new device for streaming. But you can fix this error by Deregister and then register your device from Amazon prime video. To do this:
- Visit http://www.amazon.com/pin
- Then Log in to your Amazon Prime account with your account details
- Go to the REGISTERED DEVICE section and select the “Deregister Your Device” option to remove your device
- Having done that Sign-out and sign in
- Then, Go to the “REGISTERED DEVICE” option again and select “Register Your Device”
- Enter your device details and click on submit to complete the registration
- After you have registered the device, put it on and launch the Amazon Prime Video app/channel to start streaming
Ensure that your app is up-to-date
Make sure your device is the latest version to avoid experiencing this error.
Most devices update their app automatically when there’s an internet connection.
So what you need to do if you are using Roku is to switch it on and make sure your internet connection is active. This will update the Amazon Prime app and other apps.
Change your WiFi
The error might be a result of the WiFi issue. Change the WiFi networks you are using and see if it will work.
Use a Strong and Safe VPN client
This error can be as a result of the region where you are, that is the error appears on your screen because Amazon services have not been launched officially in your region or country. Hence, you can say the error is due to geographical restrictions.
To fix this, you can select a free VPN and continue streaming. Here are options of free VPN you could select from:
- HMA VPN
- Super Unlimited Proxy
- Surf Shark
However, if Amazon prime is not restricted in your country and you are still experiencing this error. Try the steps above and if the error still persists, contact the Amazon support team.
In addition, to fix this error you could also try to clear your device cache and try the factory default settings.
Frequently Asked Questions
What is error code 9068 on Amazon Prime?
Error code 9068 on Amazon Prime may occur due to various reasons such as using the outdated app, geographical restrictions, technical glitches or bugs, server-side issues, outdated app software or device firmware, etc.
How do I fix the Amazon Prime error?
Close the Prime Video app on your device (or your web browser, if you’re watching on your computer). Restart your computer or connected device. Ensure that your device or web browser has the latest updates.
How do I fix Amazon Prime Video on my smart TV?
Reset your TV
- Go to the TV’s home screen, click on Settings, and choose ‘Device & Software. ‘
- Some smart TVs have a power mode setting you can select directly from this menu.
- Choose ‘Restart. …
- Let the TV reset, then go to the Prime Video app and see if it improved the results.
How do I update Amazon Prime on my TV?
Launch the “App Store” on your TV. Find the “Prime Video” app, and open the “Details page.” If an update is available, the “Update” option will appear. Click on it and wait for the update to complete.
Why is Prime Video not working on Samsung TV?
If Prime Video is not working on your Samsung TV, you need to power-cycle your TV. Unplug your TV from the wall and wait for about 60 seconds. While you wait, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
How do I clear my Amazon Prime Video cache?
Clear App Cache and Data on Your Android Device
- From the device’s home screen, tap the Menu button on your device.
- Select Settings.
- Select Apps.
- Locate the app title from your list of apps.
- Select Storage.
- Select Clear Data.
Why is my Prime Video not working on my LG TV?
The first thing to try is removing the app, then reinstalling it from the Content Store. Visit the Uninstall section of this page. If that doesn’t work, you can try a factory reset on the tv. Visit the Factory Reset section of this page