Have you tried streaming on Amazon Prime and realized all you have is high-quality pictures and no sound? Relax, it’s a common issue.
Although, there’s no one reason for this there are possible factors that would have triggered this.
Causes of ‘ no sound when playing Amazon Prime videos’
Below are some possible causes of the sound Out on Amazon:
Muted/ low volume
As easy as this may sound, it can actually be very annoying. You might be experiencing this error because the Volume of your TV set is low or even muted. Check the audio settings and increase or unmute the sound.
Your A/V receiver is off
The sound will surely not be heard when your Smart TV is connected to a receiver, but the receiver Is not on. Simply fix this issue by turning it on. Too easy right?
Wrong HDMI cable
HDMI cables can be used with older pieces of software or hardware without special adjustments or changes.
However, for some reason, the cables aren’t compatible with some devices.
Therefore, the cable will not transmit uncompressed digital audio and uncompressed video data from your digital TV, set-top-box, or computer monitor.
How to fix sound on Amazon Prime Video
Solution 1: inspect cable connections
You may encounter the No sound issue when playing Amazon Prime videos due to a bad cable or HDMI cable connection.
HDMI problems occur when inputs and On-Screen Displays work but not the HDMI inputs.
These inputs are responsible for transmitting uncompressed digital audio.
A wrong or bad cable can lead to many problems including no sound, no picture, or even both.
For instance, you may see a no signal message on your source device such as Roku TV.
To fix this problem, check your cable connections. Follow the steps below to fix this issue:
- Ensure your HDMI connections are plugged in rightly.
- Check your cables to confirm that they’re not faulty.
- Change your HDMI cable. To ensure that you are not using an old cable or a misfit with your streaming device.
The iVanky 18Gbps cable is highly recommended if you’re looking into getting a new, reliable HDMI cable.
Solution 2: Restart your Amazon Prime App
Most problems encountered while streaming is due to insufficient bandwidth or bad internet connections.
That is, these problems have nothing to do with your Amazon Prime service. To fix them, you need to restart your app, router, modem, or Wi-Fi.
Restarting your device can quite a number of issues, sound inclusive. You need to unplug your device for a few seconds and then reconnect it again.
Below are some easy steps to restart your app:
- Click on Settings on your Fire TV home page
- Choose Applications
- Click on Managed Installed Applications
- Click on Amazon Prime Video on Fire TV
- Select Force Close
- Then launch the app
If after following these steps, you get an ‘insufficient bandwidth error on Amazon Prime’; never worry. we have an article on that to help you solve the issue. You can check it out.
Solution 3:Check your Audio setting
The ‘no sound when playing Amazon Prime videos’ may occur because your audio setting is off.
To fix this problem is to turn off DD+ (Dolby Digital Plus). To do this, apply the following steps:
- Select Settings on your Fire TV Stick or Amazon Fire TV
- Choose Display and Sounds
- Select Audio
- Select Dolby Digital Output
- Turn off DD+ (Dolby Digital Plus)
- Now, open the video again
Confirm that your receiver supports DD+ to get DD+ audio.
Solution 4: Reinstall Amazon Prime
You might feel reluctant to delete your app because you’ll lose your data. Sincerely, this might be the solution to your no-sound challenge.
Installing the app will fix what mere app updates couldn’t fix.
You’ll have to uninstall and reinstall the Amazon Prime App.
Uninstalling will clear all previous settings on the app. It will also clear all data, cache, and cookies associated with the app and free up some space.
Here’s how to delete the Amazon Prime App:
- Locate Settings on the Fire TV homepage
- Select Applications
- Click on Manage Installed Applications
- Go to the Amazon Prime app and choose Uninstall
Done uninstalling? Locate the app and reinstall it. The new app is void of cached data and comes with a default setting. Which is what you need to fix the error
Solution 5: Update your software
You can experience display and sound problems due to an outdated software program on your device. To ensure the device is running optimally, you need to update your software.
You need to confirm that your device software is up-to-date.
Follow the steps below to update your software via the Fire TV homepage
- Go to Settings
- Select System
- Click on About
- Choose Software Version
- Click on Check For System Update
Following these steps, your software would be updated and any associated problems would be fixed.
Solution 6: Upgrade your device firmware
Firmware is data that is stored on a computer or other hardware device’s ROM (read-only memory). The firmware provides instructions on how your device should operate
If you’ve tried out other solutions above and no sound still, you should employ this option.
Here, you’ll have to update the firmware of your streaming device. Consequently, make sure your firmware is always up-to-date by updating whenever there’s a new version notification.
An upgraded firmware helps to fix bugs and comes with new and improved features. It helps to also protect your device from security threats.
You may need to reset your device to notify you whenever there’s a new update and allow the automatic download.
In case you’re experiencing this sound issue for the first time, try downloading the firmware manually and updating your device.
Solution 7: Contact Amazon Prime Customer Support
You have checked all the aforementioned solutions and you still can’t get your sound on, you’ll have to do this. Contact Amazon Prime Customer Support, they may have a better explanation as to why and how to fix it.
You can contact them via
- Message through their media handles
- Phone call
At this point, we are sure to have helped fix the ‘No sound when playing Amazon Prime videos’ you encountered.
Share with us the issue you experienced and which of the solutions above was the way out for you.